ADMISSION TO TRAVONET HOLIDAYS
An applicant is admitted as a purchaser of Travonet Holidays upon the realization of the full payment or down payment to Travonet Holidays and may agree to receive the balance product price in installment under a payment plan of Travonet Holidays or any other finance scheme approved by Travonet Holidays. In case of installment payments, the applicant shall deliver post dated cheque/ credit card authorization cards or any other medium. The applicant further binds himself/ herself irrevocably to pay the installment amount and undertake to ensure due and prompt payment under the installment scheme. Non-payment of the installment shall amount to beach of purchaser’s rules.
The applicant further recognizes that no monies paid are refundable.
The applicant is allowed a maximum 3 (three) times holidays of (5 Days & 4 Nights) each for the purchased period i.e 5 (five) years.
PURCHASER’S USAGE RULES
All booking are to be made through email alone at bookings@travonetholidays.com or call and whatsapp. In case of joint applicant, either purchaser can request for booking. The RM or Reservation team would revert and process the booking and the confirmation voucher would be sent to the primary applicant. Booking confirmed would not be cancelled and would be treated as availed booking.
Travonet Holidays offer guaranteed holidays to all due Packs purchasers with no subject to availability condition.
The Booking request shall be mailed by the Vacationer in the Following format.
*Pack ID
*Name of Applicant
*Contact Number
*Name of Travelers
*Age of Travelers
*Location (As per the provided allied list of destinations)
*Check In Date
Purchaser understands that the holidays will include only Stay, Pickup, Drop, Sightseeing, Breakfast & Dinner as per the Tour itinerary send at the time of booking.
Purchaser understands that the stay in Hotels up to 3 (Three)/4 (Four) star category in studio rooms with occupancy for 2 Adults and 2 Kids (upto age 5 Yrs) or 3 Adults will be provided. If Kids age above 5 yrs than it will be counted as adult. Any extra children or person will attract extra cost calculated at pro rata basis.
Purchaser understands that Flight Tickets, Train Ticket, Activities, Entry Tickets, Visa, Lunch, Gala dinner etc. or anything not mentioned in the itinerary are excluded and may be arranged on request only at the time of booking at additional charge.
Purchaser understands that he/ she may gift his/ her holidays to anyone only once in the entire tenor of contract and upto maximum of 5 (Five) Days & 4 (Four) Nights.
Purchaser understands that holiday for maximum 5 (Five) Days & 4 (Four) Nights can be availed at the time of booking and next 5 (Five) Days & 4 (Four) Nights can be availed post completion of 30 (Thirty) days of previous booking. Any extension in number of Days will attract extra cost calculated at pro rata basis at the time of booking.
Purchaser understands that additional offers given at the time of this agreement cannot be encashed or adjusted in any type of extension of services.
Purchaser understands that if customer wishes to do sightseeing trough their own vehicle than he/ she may claim fuel vouchers upto INR 5000/- (Five Thousand Only). Booking is required and must for making a request for fuel voucher. No fuel vouchers will be issued if booking is not made.
Purchaser understands that the intimation for booking of holidays for Indian locations should be made at least 7 (Seven) days prior to the starting date of trip during lean or mid season and 15 (Fifteen) days prior to the starting date of the trip during peak season as per the selected destination.
Purchaser understands that the intimation for booking of holidays for International locations should be made at least 15 (Seven) days prior to the starting date of trip during lean or mid season and 30 (Fifteen) days prior to the starting date of the trip during peak season as per the selected destination.
Purchaser understands that if he/ she want to book during extra peak season i.e. surcharge dates (Festival Dates) or date (22 December to 06 January) will attract extra cost at the rate of INR 1000/- (One Thousand Only) per day per Adult for India Destionations & INR 2000/- (Two Thousand Only) per day per Adult for International Destinations. Booking should be intimated prior to 45 days of the starting date of the trip.
Purchaser understands that No Water Villas / Beach Villas / Overwater Villas stay facility will be provided in any destination.
Purchaser understands that he/she can request 1 (One) Movie Voucher at one time. The difference between request should be more than 30 days. If Vouchers are not used within the timeline as per the offer it will expire.
Puchaser understands that he/she can request for Sports / Event Voucher only Upto INR 5000/- only once within the tenor of Pack (applicable on purchase/ upgrade of Platinum Pack) and the differnce amount should be paid at the time of booking by the purchaser. The request should be made at least 30 days from the date of Sports / Event. Subject to availability will apply.
Purchaser understands here that only after submission of all the necessary documents and satisfactory verification of the same thereafter by Travonet Holidays, vouchers will be issued to the primary applicant to the email address provided in this agreement. The purchaser understands that there are no separate holiday vouchers for sale and the purchaser is entitled to benefits that are only set out under this agreement.
ENTITLEMENTS OF TRAVONET HOLIDAYS
A purchaser is entitled to a 3 (three) times holidays of (5 Days & 4 Nights) each for the purchased period i.e 5 (five) years as per the plan taken stated in this agreement.
FOR SILVER Pack Purchaser can avail first holiday (5 Days & 4 Nights) only after 75 % of complete amount received by Travonet Holidays and second holiday (5 Days & 4 Nights) only after 100 % amount received by Travonet holidays as per the agreement respectively.
For GOLD Pack Purchaser can avail first holiday (Only Domestic)(5 Days & 4 Nights) only after 75 % of complete amount received by Travonet Holidays and second holiday (5 Days & 4 Nights) only after 100% amount received by Travonet holidays as per the agreement respectively.
For PLATINUM Pack Purchaser can avail first holiday (5 Days & 4 Nights) only after 100 % of complete amount received by Travonet Holidays.
Restriction on use of Holidays:
With an intention to ensure that all Purchasers get a fair chance of enjoying the holidays at different destinations, Purchaser is not be entitled to enjoy holidays at same Destination in which they have availed a Holiday. Purchaser also agrees that not more than 2 (Two) Holidays 5 (Five) Days & 4 (Four) Nights Each can be availed in same year.
TERMINATION BY TRAVONET HOLIDAYS
Default in payment of Purchasers Price by the Purchaser.
Breach of house rules of Travonet Holidays listed destinations in India and outside India by the purchaser.
Breach of contract by the purchaser.
Any other action by the purchaser and/ or his/ her/ its guest or occurrence of any event or situation within the premises of hotels etc. booked by Travonet Holidays during holidays located in or outside India which constitute a criminal offence against the Purchaser or those accompanying the Purchaser.
GENERAL
Any payment made by the purchaser would first be appropriated towards the admission fees and the balance if any would be appropriated onwards the entitlement fees.
Travonet Holidays has the right to withdraw any destination at any point without any prior intimation. All booking will be processed on first come first serve basis according to eligibility of band of purchase.
Travonet Holidays reserves the right to enter into any agreement with any company/ person/ firm/ Association of person(AOP) for provision of any additional services to the purchaser. The Purchaser are entitled to utilize, such additional services on payment of such charges/ fess as may be applicable/ prescribed by Travonet Holidays from time to time.
All correspondence from Travonet Holidays would be addressed to the first name Applicant only. In case of inconsistency in instructions or request for holidays, Travonet Holidays shall act upon the instructions/ request of the first Applicant only.
In case of death of the primary applicant the packages shall immediately be transferred to the co-applicant, legal heir on production of the death certificated and such documents as required by Travonet Holidays.
In case of legal heirs/ successors to the decreased vacationer shall be entitled to only the unexpired portion of the package and shall be subjected to all the liabilities and obligations of the decreased vacationer.
Purchaser can be denied using their vacations under this agreement if there is any outstanding amount due payable to Travonet Holidays.
COVENANTS OF PURCHASER
The purchaser hereby agrees to purchase vacations packages of Travonet Holidays and Travonet Holidays accepts the same, subject to the terms and conditions of this agreement.
Purchaser has understood the benefits available under the vacations scheme which is more particularly listed out in this agreement.
Purchaser further understood that no benefits other than those listed in this agreement will be available to the purchaser.
The Purchaser understands that he/she are bound by rules and regulations of Travonet Holidays and as duly amended from time to time. The decision of the management of Travonet Holidays would be final in all matter.
Apart from these terms and conditions as mentioned in this agreement, all other matters as applicable shall be binding on purchaser any amendment or enfacement of a legislation consulting in addition obligation on Travonet Holidays on changing the nature of any activity undertaken by Travonet Holidays or detriment of Travonet Holidays, than the provisions in this agreement to the extent the additional obligation are imposed on the Travonet Holidays and the provision in this agreement in the extent the law applicable in changing the nature of the activity undertaken by the Travonet Holidays would be considered as extinguished before amendment of enactment.
Purchaser confirms that no other verbal/ written promises or any other assurances in deviation from this agreement have been made by Travonet Holidays personal completely in order. If any transaction is delayed or effected all for the reason of incomplete or incorrect information. Purchaser shall not hold Travonet Holidays responsible for any loss/ damage/ inconvenience caused due to the same.
Purchaser acknowledge and confirm that all the term and condition of this agreement, shall be fully and completely binding on purchaser signing on this agreement by purchaser and that any further amendments to the same shall also be binding the purchaser.
Purchaser confirms that the purchase made with Travonet Holidays shall not be used for any improper or illegal or unlawful purpose/ activity or adopt or alter the same for any improper or illegal or unlawful gain.
Puchaser acknowledges that they have treated pleasantly and courteously and they entered into this agreement on their own free will and second there is an agent/ representative. Further, purchaser confirms that this purchase does not create under financial burden on their family.
During the travel the vacationer and its accompaniers shall carry valid identity proof.
Purchaser hereby confirm that they have gone trough the aforesaid terms and conditions and benefits/ Obligations and they have understood and accepted the same.
INDEMNIFICATION
Vacationer agrees to indemnify, defend and hold harmless Travonet Holidays, from all claims/ dispute, litigation, judgement, all cost and attorney fees resulting from (a) loss, damage or injury to vacationer and their families, guests or their personal property. (b) any acts or omissions of the vacationers (c) the booking of a travel in connection with a Travonet Holidays vacation package and failure or delay or performance by any travel supplier the Travonet Holidays is not responsible for lost, stolen or misplaced items, vacationer is also aware of the inherent risks or person and property while occupying residence near ocean or hill station etc.
RESOPONSIBILTY AND LIMITATION OF LIABLITY
Travonet Holidays, shall not be held liable for, and the vacationer hereby waive any claims against Travonet Holidays, for, any damages whatsoever whether direct, indirect, social, punitive, exemplary, consequential or otherwise, whether stated in contract, tort, strict liability or otherwise, and even of Travonet Holidays has been advised of the possibility of such damages.
DISCLAIMER OF WARRANTY
Travonet Holidays make no warranty of any kind regarding any of the product and services provided. All product and services provided by Travonet Holidays are provided as is and without any warranty of any kind, either express or implied Travonet Holidays expressly disclaims all warranties and conditions , including without any express or implied warranty of fitness for a particular purpose, merchantability and/ or those airing by statues or otherwise in law from dealing or usage of trade.
FORCE MAJEURE
Travonet Holidays shall not be liable or damage for any delay or default in performing hereunder if much delay or default is caused by conditions beyond its control unchaining but not limited to wheather conditions, acts of Gods force Majeure, strikes, civil commotions, embargoes and wars of other hostilities, whether actual, threatened or reposted and/ or any other cause beyond the reasonable control of Travonet Holidays.
ARBITRATION AND JURISDICTION
All disputes or differences arising between the parties as to the effect, validity or interpretation of the agreement or as the their right, duties or liabilities here under (disputes) shall be resolved by mutual discussion, the purchaser shall contact the Central Customer Care of Travonet Holidays at the info@travonetholidays.com in the event the parties reaches on resolution written 30 (Thirty) days, then the purchaser shall discuss the issue with the resolution cell by Travonet Holidays at Lucknow. Therefore, if the parties fail to reach an amicable solution even after the discussion with the officers from the resolution cell, the Purchaser may then adjudicate the dispute by way of binding arbitrator as per the provision contained under the atbitrator and cancellation Act 1996. The sole arbitrator shall be nominated by Travonet Holidays and/ or the authorized person of Travonet holidays alone. The seat of arbitration proceeding shall be all Lucknow alone. The purchaser shall have no objection to the appointment of the arbitrator by the Travonet holidays and/ or the authrorised person of the First party. The parties further agree that the award of the arbitrator is binding upon the Parties and that judgement upn the award rendered may be entered in the court of competent jurisdiction.
All disputes arising out of this agreement shall be subject to exclusive jurisdiction of the court situated at Lucknow.
COMMUNICATION/ NOTICES
Any notice required or desired to be given hereunder shall be in writing use the address as set forth below themselves or through their lawyers as deemed to be served on the address mentioned in this agreement.
For Portal Communication
For Any assistance or Query write us at email id info@travonetholidays.com
Note Customer Care Email service is active Monday to Friday (11 AM to 5 PM). Office will be closed on all gazette and national Holidays. Email Received after 5 PM will be responded on next working days.